What's new at Sentry Insights:

11/01/2021

GigSpot

We have joined GigSpot. If you are unable to log into the Sentry ShopMetric's Portal please make sure you are not a GigSpot user before emailing the help desk. (help@sentrymarketing.com)

GigSpot and Sentry ShopMetric's users will all be paid by direct deposit through our Sentry Payment App (SePA)

US-based shoppers are paid via electronic deposit, commonly known as ACH or direct deposit. Electronic deposits are processed using the Sentry Payment Application (SePA). An account is created for you when you sign up to be a shopper with Sentry. (GigSpot after you sign Sentry ICA) You should log in to your account to add your banking information in order to avoid any delay in being paid for your completed and accepted assignments.

NOTE: If you are missing payments, or they have been delayed, please make sure that you have a Verified Bank Account has been added for deposits. Click Here to go to Sentry Payment App.

Have trouble viewing our open opportunities?

Please make sure you have a writing sample in your profile. If you add a new writing sample, or have an existing one and still cannot view open opportunities please email the help desk at help@sentrymarketing.com

Past Announcements:

Updates to ICA

We've made several changes to the Independent Contractor Agreement (ICA) for Sentry mystery shoppers and merchandisers. You will be asked to review and confirm the acceptance of the new terms the next time you log in to admin.sentrymarketing.com. If you have trouble verifying your DOB to accept the agreement, please try the default '80'.

The changes include the following: (These apply to all Sentry contractors and project participants)

We will share your information with Dwolla for the purpose of facilitating payments.
Any payment unclaimed after 150 days may be reclaimed by Sentry.
Sentry, at its sole discretion, may apply a processing fee to any payment that is reissued after being reclaimed
Effective 1/1/2020, a valid government-issued photo id must be uploaded to your ShopMetrics profile

An id may be uploaded at any time before 1/1/2020
Beginning June 1, 2019, we will give shoppers who have uploaded an id preference over those who have not uploaded an id

Sentry, at its sole discretion, may share the information of any contractors who commit fraud.

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3/31/2018

Communication

Communication is a critical part of our business. It is imperative that we are able to contact you to follow up on scheduled or completed assignments. Please be sure to promptly reply to all contact from our team.

Texting App

We are launching our new texting app that our schedulers will be using to contact shoppers about open assignments. There may be a glitch or two along the way and we appreciate your patience as we conduct our rollout of this new communication tool. In time, the app will be available for two-way conversations and shopper support. In order to be contacted via text message, please be sure to add your mobile phone number to the appropriate field in your profile.

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2/10/2018

Photos of Food Items

If your assignment requires photos for food items, it is crucial that you take the photo before touching or consuming any part of the item. The photo should be taken from a top and side angle to show the entree item.

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1/23/2018

Self Assign Added To Specific Project

We've added the ability for shoppers to be immediately approved for an assignment if they meet all of the self-assign requirements. The self-assign rules are specific to each project and include criteria such as required contact information in your profile, performance, rotation, number of assignments already scheduled for the client, number of declined shops in the last 30/90/365 days and if you have passed the certification quiz for the specific project.
It is a good practice to take and pass the certification quiz before applying for an assignment. If we meet the self-assign criteria, the system will automatically approve your applicant and assign the shop to you. If not, your application will be reviewed by one of our team members.
Not all projects are set up for self-assign. When a project is set up for self-assign, we will be adding the information to the assignment guidelines.

Certification Emails

In coordination with self-assign, we are in the process of sending certification results via email after the quiz is submitted. The results email will specify if you passed or failed and will let you know which questions you missed. The early feedback has been very positive and we hope this new process will help make the assignment preparation process more valuable.