Communication is a critical part of our business. It is imperative that we are able to contact you to follow up on scheduled or completed assignments. Please be sure to promptly reply to all contact from our team.
We are launching our new texting app that our schedulers will be using to contact shoppers about open assignments. There may be a glitch or two along the way and we appreciate your patience as we conduct our rollout of this new communication tool. In time, the app will be available for two-way conversations and shopper support. In order to be contacted via text message, please be sure to add your mobile phone number to the appropriate field in your profile.
If your assignment requires photos for food items, it is crucial that you take the photo before touching or consuming any part of the item. The photo should be taken from a top and side angle to show the entree item.
We've added the ability for shoppers to be immediately approved for an assignment if they meet all of the self-assign requirements. The self-assign rules are specific to each project and include criteria such as required contact information in your profile, performance, rotation, number of assignments already scheduled for the client, number of declined shops in the last 30/90/365 days and if you have passed the certification quiz for the specific project.
It is a good practice to take and pass the certification quiz before applying for an assignment. If we meet the self-assign criteria, the system will automatically approve your applicant and assign the shop to you. If not, your application will be reviewed by one of our team members.
Not all projects are set up for self-assign. When a project is set up for self-assign, we will be adding the information to the assignment guidelines.
In coordination with self-assign, we are in the process of sending certification results via email after the quiz is submitted. The results email will specify if you passed or failed and will let you know which questions you missed. The early feedback has been very positive and we hope this new process will help make the assignment preparation process more valuable.