Subject: Launch of the Sentry Payment Application(SePA) & Updated ICA

Dear Sentry Mystery Shoppers, Merchandisers and Project Participants,
We are excited to announce the launch of the Sentry Payment Application, SePA.  SePA is our secure online platform that will be used to process direct deposit payments to our US-based contractors and project participants.   Contractors and project participants will be able to login to SePA to specify a bank account for payments to be deposited as well as to review the status of payments for invoices. 


In January 2018, Sentry migrated away from the payment platform and launched direct deposit payments using Dwolla for US-based contractors and project participants.  The Dwolla platform we used to process payments was called Transfer.  In the fall of 2018, we were notified by Dwolla that they had decided to retire Transfer.  The retirement of the Transfer project made it necessary for us to create a new payment platform to process and manage the entire direct deposit process.  

What's The Same

We will still be processing payments via direct deposit and for now, the timing of our payments is not changing.  You must add a bank account to the new system.  Your banking information remains secure because we do not store any sensitive information on our site.  Your bank account and routing number are tokenized to ensure the security of this data. 

What's New 

You will no longer interact with any Dwolla website or Dwolla team member for support/questions about payment.  Your payment profile, including the bank account you add to the new system for your payment deposits, will be managed via  All support issues will be handled by the Sentry team, via 
You will also be able to login to SePA to review the status of payment for invoices by going to Transactions once you are logged in. 

What do I need to do? 

You will need to register and create a profile on SePA. You can do this by going to:

 Signing up is easy and only requires five pieces of information: 

It is CRUCIAL when registering in SePA (Sentry Payment Application) that you use the same email address that you registered on our ShopMetrics site in your Online Portal > My Settings > More tab as the Payment Email Address to have your payments sent to

When you specify a Payment Email Address, you MUST register with that email address in SePA, as they are linked for payment! If they do not match, your payments will be delayed.

After you enter the required information to register in SePA,  a TFA code will be sent to the email address you sign up with.  Enter this code into the Two Factor Authentication Field.  For security purposes, you will need to do this every time you log in to SePA.

Next, you will need to add your bank account information for the account you want to receive payments.  If you use online banking, we recommend adding your bank using the Instant Account Verification (IAV) button.  IAV allows you to instantly verify your account information.  If your account is not found by the IAV link, you will be prompted to add the routing number and account number of your banking account and will need to initiate the micro-deposit verification by clicking the Verify Account link.

If you use IAV to add your bank account, your bank account login information is not stored in any place.  The login information is only used to verify that you are the owner of your bank account instantly, rather than waiting 2 - 4 days for the micro-deposit verification process, and logging back in to complete the verification.

If you prefer not to use IAV or do not use online banking, click the Add A Bank-Micro Deposits link to add your bank account. Micro-Deposit is a process where two small deposits (less than $1.00) are made into your bank account by Sentry. The deposits are created and sent to your deposit account, and then your bank will accept them according to their direct deposit policies.  The process may take 2-4 business days.  Once you see the two deposits, you will note the amounts and log back in to SePA's Bank Account tab at >Bank Accounts, click on "verify microdeposits" under your bank account name, and enter the two amounts (for example 0.08 and 0.11).  When you enter the amounts, it verifies that you own the bank account, and the verification process is completed.

Once you have created an account on SePA and added a verified bank account, there is nothing else you need to do.  After we have processed invoices for payment, any funds owed to you will be automatically deposited into your verified bank account. 

Updates to ICA

We've made several changes to the Independent Contractor Agreement for Sentry mystery shoppers and merchandisers.  You will be asked to review and confirm the acceptance of the new terms the next time you log in to 

The changes include the following: 

These apply to all Sentry contractors and project participants: 

These apply only to Sentry mystery shoppers and merchandisers for any projects completed on our site: 
For more information, click on this link: