Subject: Launch of the Sentry Payment Application(SePA) & Updated ICA
Dear Sentry Mystery Shoppers, Merchandisers and Project Participants,
We are excited to announce the launch of the Sentry Payment Application, SePA. SePA is our secure online platform that will be used to process direct deposit payments to our US-based contractors and project participants. Contractors and project participants will be able to login to SePA to specify a bank account for payments to be deposited as well as to review the status of payments for invoices.
In January 2018, Sentry migrated away from the Bill.com payment platform and launched direct deposit payments using Dwolla for US-based contractors and project participants. The Dwolla platform we used to process payments was called Transfer. In the fall of 2018, we were notified by Dwolla that they had decided to retire Transfer. The retirement of the Transfer project made it necessary for us to create a new payment platform to process and manage the entire direct deposit process.
What's The Same
We will still be processing payments via direct deposit and for now, the timing of our payments is not changing. Your banking information remains secure because we do not store any sensitive information on our site. Your bank account and routing number are tokenized to ensure the security of this data.
You will no longer interact with any Dwolla website or Dwolla team member for support/questions about payment. Your payment profile, including the bank account you want your payments deposited into, will be managed via www.sentry-payments.com. All support issues will be handled by the Sentry team.
You will also be able to login to SePA to review the status of payment for invoices.
What do I need to do?
You will need to create a profile on SePA. You can do this by going to:
Signing up is easy and only requires five pieces of information:
- First Name
- Last Name
- Mobile Number
- Email Address/Payment Email Address (There are more details on this below)
It is CRUCIAL when registering in SePA (Sentry Payment Application) that you use the same email address that you registered on our ShopMetrics site unless you specified a different email address (Payment Email Address) to have your payments sent to.
If you specified a Payment Email Address, you MUST register with that email address In SePA.
After you enter the required information, a code will be sent to the email address you sign up with. Enter this code into the Two Factor Authentication Field. For security purposes, you will need to do this every time you log in to SePA.
Next, you will need to add your bank account information for the account you want to receive payments. If you use online banking, we recommend adding your bank using Instant Account Verification (IAV) button. IAV allows you to avoid the use of micro-deposits to verify your account information. If your account is not found by the IAV link, you will be prompted to add the routing number and account number of your banking account and will need to initiate the micro-deposit verification by clicking the Verify Account link.
If you use IAV to add your bank account, your bank account login information is not stored in any place. The login information is only used to verify your bank account instantly rather than waiting 2 - 4 days for the micro-deposit verification to process.
If you prefer not to use IAV or do not use online banking, click the Add A Bank-Micro Deposits link to add your bank account. Micro-Deposit is a process where two small deposits (less than $1.00) are made into your bank account you use to make your initial deposit and you verify the two small deposits with us once they have been made into your account.
Once you have created an account on SePA and added a verified bank account, there is nothing else you need to do. After we have processed invoices for payment, any funds owed to you will be automatically deposited into your bank account.
Updates to ICA
We've made several changes to the Independent Contractor Agreement for Sentry mystery shoppers and merchandisers. You will be asked to review and confirm the acceptance of the new terms the next time you log in to admin.sentrymarketing.com.
The changes include the following:
These apply to all Sentry contractors and project participants:
- We will share your information with Dwolla for the purpose of facilitating payments.
- Any payment unclaimed after 150 days may be reclaimed by Sentry.
- Sentry, at its sole discretion, may apply a processing fee to any payment that is reissued after being reclaimed
These apply only to Sentry mystery shoppers and merchandisers for any projects completed on our admin.sentrymarketing.com site:
- Effective 1/1/2020, a valid government issued photo id must be uploaded to your ShopMetrics profile
- An id may be uploaded at any time before 1/1/2020
- Beginning June 1, 2019, we will give shoppers who have uploaded an id preference over those who have not uploaded an id
- Sentry, at its sole discretion, may share the information of any contractors who commit fraud.
For more information, click on this link: